1. What is BDCCXC?

BDCCXC is a young and promising project created by a group of entrusted and experience entrepreneurs. The service provides an online tool (the 'Xchange') that allows users to freely trade between a numbers of different virtual currencies ('Cryptocurrency'). We provide the best possible rates by comparing a wide range of reliable trading platforms. 

 

2. Can I Login with my Dataship ID and Password?

Yes, current bdcc.tech DATASHIP info will sync with bdccxc.com and is exclusive to Dataship Members.

• NO Need to register a new account at bdccxc.com 

• Dataship Members can just use their Dataship ID Number and Current Password to login. 

 

3. How to change account details?

On the Information page, right menu, Click Setting > Edit profile

• Change Password – At least six or more, any combinations

Note: If you change password in bdccxc.com the bdcc.tech Dataship password will not change.

• Change Phone number and Email -  System accept only one unique email.

• Change Avatar - Maximum 10 mb size.

• Verification Docs  - “KYC” with Photo ID and Proof of Address.

• G2A Settings – Optional for double protection.

 

• Enter your email address and you will receive a link to reset the password.

 

5. How to check my Transactions History? 

On the Information page, right menu >

a. Trade History – All trade done.

b. Orders History – All order done.

c. Withdrawal History – All withdrawal done.

 

6. What is the G2A, 2-factor authentication?

G2A authentication is a method for keeping your account protected. To log in to your BDCCXC account, you’ll need a second device with Google Authenticator installed. (OPTIONAL>Go Play Store and download Google Authenticator)

 

 

You may turn the verification off anytime you want.

 

7. I can't provide G2A code, or my G2A code does not work?

If you lost your device or G2A e-mail, you could remove G2A from your account. To remove G2A from your account, please, use this link: Remove G2A. If your code does not work - it is possible the problem is with Authenticator app. Kindly try this: open settings > time correction for codes > sync now. Should help.

 

8. How do I delete my account?

There is no option to delete an account on BDCCXC, so you may return anytime you want.

 

9. What is “KYC” and Verification Docs.?

The Know Your Customer (KYC) process is a standard verification process required prior to operations with fiat and crypto currency WITHDRAWAL. KYC process includes: Verification of the Photo ID/Passport/Driver license; Proof of Residence within 3 months, Bank statement, Utility bills, Tax return with your residence address. Same Photo ID Name can KYC for maximum TWO accounts and all thees documents will help to secure your account.

 

(a) Click Deposit and copy paste the Allocated BDCC QT Address to your QT Wallet "Send" BDCC and you send the desire amount to the Deposit Address. 

(b) QT Desktop Wallet > After you have “Send” BDCC, open QT Wallet then click on transaction, then right click on any transaction and you can see one menu which show transaction details click on it and you will see the transaction ID. ("Label" Your User ID during transaction for faster verification)

(c) QT Mobile Wallet > In the QT Mobile, just check transaction history and then click on info.

(d) Then you will see in the middle there is a long string of numbers and that is the transaction ID, Copy paste to the Transaction ID box and click Submit.

Example : 70616dedb74b6d9c90e7931f8dc56989af0721e85ee192a9460e0191ba6f8062 

(e) The system will Sync with the wallet and will Deposit the Verified amount of BDCC to your BDCC Trading Account Wallet, it might take up to 48 hours or more depending on traffic. 

 

 

13. How to Deposit ETH and BTC and how to get the transaction ID?

 

Go to top menu ‘Accounts’ → ‘Funds’. Choose the currency you would like to deposit, press 'Deposit' on chosen currency and the deposit address will be generated automatically. 

 (a) Click Deposit and copy paste the Allocated Deposit ETH or BTC Address to your personal respective Wallet and you send the desire amount to the Deposit Address. 

(b) After you have Send ETH or BTC, open your Wallet then click on transaction history and you can see the transaction details and see the transaction ID.

(c) Keyin the Amount to be deposited, minimum 0.0001 ETH or BTC.

(d)Then the transaction ID, Copy paste to the Transaction ID box and click Submit. 

(e) The system will Sync with the wallet and will Deposit the Verified amount of ETH or BTC to your Trading Account Wallet, it might take up to 48 hours.

 

14. What fiat currencies are accepted and how to deposit?

USD is the current accepted fiat currency and to deposit, click Account > “Funds” USD Deposit, You will find the Company’s Bank Information’s, NOTE down all the info. and Wire Transfer to the Company’s Bank Accordingly. 

> “Funds” USD Deposit, 

(a) Keyin Deposit USD Amount 

(b) Keyin all the Company’s Bank Wire Transfer Info. (Invoice and Bank details)

(c) Scan or snap a photo of your Bank Wire Transaction SLIP and upload

(d) Funds will be credited to your USD wallet after the verification process, 48 hours or more 

(e) Bank Card Payments (Master, Visa, UnionPay) Coming soon.

 

15. Can I pay with another currency?

You may pay in any currency that will be converted at the rate of USD.

 

16. Can I pay with PayPal?

At this time BDCCXC does not accept PayPal.

 

17. I have a make a fiat deposit but no credit yet?

In case you made your deposit with wire transfer system, and your transaction processed done but you can't see it in your deposit history at BDCCXC > Create a message with Subject at Contact Us Page.

 

18. Can I cancel my USD deposit if it is a wrong amount or wrong bank requisites?

You can cancel your deposit if it has not yet been credited to your USD account. You need to contact the BDCCXC Support team to initiate the cancellation. The money will be charged back, and the payment will incur the processing fees. Once it is credited, you cannot cancel the deposit.

 

19. What are the deposit/withdrawal limits?

Deposit has no limit, maximum per withdrawal is USD 10,000 and minimum withdrawal is USD 200.

20. How to withdrawal Fiat Currency?

Withdrawal Step by Step. (Fiat Currency)

Example: Withdrawal – 1000.

(a) “KYC” at Setting - Edit Profile  - Verification Documents (Photo ID and Proof of residence must be clear > Format jpg, pdf, png. Maximum 10 MB) 

(b) When your upload is successful, it will be pending approval, 48 hours or earlier.

(c) Available fund can be withdrawal.

(d) Key in Details (1) Your Full Name - Same as uploaded ID (2) Bank Name (3) Account No. (4) Branch (5) Province/State (6) City (7) Country (8) Swift Code or IBAN No. (9) Others such as Bank Address.

NOTE: Please Double check because wrong information, you will NOT receive the Fiat currency.

(e) Keyin Amount to be Withdrawal. Example : 1000

(f) Less 5% : 950

(g) Select “Receive Currency” (MYR, IDR, CNY, HKD Others.) Example CNY (Rate at 6) 950 X 6 = CNY 5700

(h) Click Withdrawal – Verification, Approval and Bank Transfer will take up to 7 working days (not including weekend and public holiday).

 

 

22. How to withdrawal Crypto Currency?

Withdrawal Step by Step. (Crypto Currency)

Example: Withdrawal ETH – 10.

(a) “KYC” at Setting - Edit Profile  - Verification Documents (Photo ID and Proof of residence must be clear > Format jpg, pdf, png. Maximum 10 MB) 

(b) When your upload is successful, it will be pending approval, 48 hours or earlier.

(c) Available fund can be withdrawal.

(d) Key in Details Hash Address. NOTE: Please Double check because wrong address, you will NOT receive the Cryptocurrency.

(e) Keyin Amount to be Withdrawal. Example : 10

(f) Less 0.25% : 9.975

(g) Click Withdrawal – Verification, Approval and Transfer will take up to 48 hours.

 

23. After 7 working days (not including weekend and public holiday), I did not receive my fiat withdrawal?

First, make sure you provide valid credentials in your withdrawal form. Check Withdrawal History and make sure you don't have unconfirmed withdrawals. If the withdrawal is pending means it is still under processing. If it is rejected, fiat ill be credited back to the USD wallet for reasons like invalid information input or wrong currency selection.

For more information > Create a message with Subject at Contact Us Page.

 

24. How to withdraw cryptocurrencies?

Go to top menu ‘Accounts’ > ‘Funds’ Choose the currency you would like to withdraw, press ‘Withdrawal’ on chosen currency. Then enter the amount of chosen currency and address where you would like to withdraw your money, press the 'Submit' button to finish your withdrawal. After verification your cryptocurrecy will be credited to your Address. Transaction may take some time up to 48 hours.

 

25. My withdrawal was processed, and I have transaction ID in history, but I don't receive coins in my wallet?

Most probably your destination service wallet not synced well. Make sure you are on correct fork (you can check it with block explorer), and you are on the latest block. In case it is destination service - please, contact them with transaction ID you have in your history. In case it's your personal wallet, and you are sure it synced well > Create a message with Subject at Contact Us Page.

 

26. Why is my withdrawal not instant and got queued? 

Not to worry - it will be processed soon, or we will put coins back to your balance automatically in case wallet is unable to process it.

 

27. Can you cancel my withdrawal?

A withdrawal can be cancelled while the transaction still shows in your account as "Withdrawal Pending". To cancel the withdrawal > Create a message with Subject at Contact Us Page.

28. What’s the wallet address?

A wallet is a digital place where you store cryptocurrency. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.

BDCCXC does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on BDCCXC, you need to provide a wallet address where you can receive your exchanged currency.

 

29. How do I get a wallet address?

Just figure out, what coin do you want to buy and seek for a stable wallet version. As a rule, each coin has its official wallet client.

Note that each wallet has its unique address or a tag with a private key that is required to restore your wallet if lost. BDCCXC never asks your private keys. Store them in a safe place and never show anyone. Once private keys are stolen, you wallet with all the coins will be lost forever.

 

30. What's the recipient’s address?

There is always a sender and a recipient. The recipient’s address is the wallet address that will receive currency you want buy. For example, if you want to buy Ether (ETH), you should specify an ETH wallet address in the recipient field.

In general, the recipient’s wallet address is a customer's address during withdrawal and BDCCXC will send coins to once a transaction is complete.

 

31. What Currencies can I trade?

You can trade United States Dollar (USD), Bigg Data CryptoCurrency (BDCC), Data Ticket Coin (DTC), Bitcoin (BTC), Ethereum (ETH).

 

32. How do I Buy/Sell cryptocurrencies?

The buying process is the same for all coins available on BDCCXC:

After you have deposited funds to your BDCCXC wallet Click on top of page “Trade” and top right to Choose the currency pair, the order type you would like to make and its size, press 'Buy' or “Sell”

(a) Check your total amount, you cannot trade more than the total amount.

(b) Bid is Latest Market Selling Price and Ask is Latest Market Buying Price (Note: Refresh Page for Latest)

(c) Buy BDCC > Keyin Desire Buy BDCC Amount & Price and click “Buy BDCC”

(d) SELL BDCC  > Keyin Desire Sell BDCC Amount & Price and click “Sell BDCC”

 

33. How many options for Buy/Sell at the platform?

BDCC Coin has a few options to buy/sell at the platform.

Note: The Wallet Must has sufficient CREDIT to complete the BUY/SELL Order.

(a) BDCC/DTC > Example: SELL 10 BDCC at 0.65 and there is an Order for BUY 10 BDCC at 0.65. Once you SELL BDCC and there is a MATCH, it will deduct 10 from BDCC wallet and will show 6.50 in USD Wallet, usually in 5 to 15 seconds depending on traffic. (Less the trade fee 0.25%)

(b) BDCC/USD > Example: BUY 10 BDCC at 0.65 and there is an Order for SELL 10 BDCC at 0.65. Once you BUY BDCC and there is a MATCH, it will deduct 6.50 from USD wallet and will show 10 in BDCC Wallet, usually in 5 to 15 seconds depending on traffic. (Less the trade fee 0.25%)

(c) BDCC/BTC> Example: SELL 10 BDCC at 0.000065 and there is an Order for BUY 10 BDCC at 0.000065. Once you SELL BDCC and there is a MATCH, it will deduct 10 from BDCC wallet and will show 0.00065 in BTC Wallet, usually in 5 to 15 seconds depending on traffic. (Less the trade fee 0.25%)

(d) BDCC/ETH > Example: BUY 10 BDCC at 0.00065 and there is an Order for SELL 10 BDCC at 0.00065. Once you BUY BDCC and there is a MATCH, it will deduct 0.0065 from ETH wallet and will show 10 in BDCC Wallet, usually in 5 to 15 seconds depending on traffic. (Less the trade fee 0.25%)

(e) ETH/USD > Example: BUY 0.1 ETH at 1,000 and there is an Order for SELL 0.1 ETH at 1,000. Once you BUY BDCC and there is a MATCH, it will deduct 100 from USD wallet and will show 0.1 in ETH Wallet, usually in 5 to 15 seconds depending on traffic. (Less the trade fee 0.25%)

 

34. I created order, but why it is not processing?

We have P2P (peer to peer) trading here. You need to wait until another trader fills your order.

> If you want to exchange your funds instantly, you can use existing orders for that.

> If you sell - then sell it into existing buy orders. 

> If you buy - buy from existing sell orders.

Otherwise, your order will wait for other traders. Your order may not be processed at all if you set unacceptable price.

 

35. How do I cancel my Order?

Click top menu Trade > “Your Current Active Order”, you can Cancel your Order. (Note: No Fee Charge)

 

36. Briefly explain about the market price floating like how will the price go up and down?

Price is depending on buy and sell the matches "Same Price". If one buyer BUY 1 BDCC @ 1 DTC then of another seller SELL 1 BDCC @ 1 DTC then there will be a MATCH. This will be considered the current market price or last done price. (Last done means last buy and sell matched price, HIGH means highest matched price and LOW means lowest matched price)

 

37. Can I Buy/Sell from my own placement?

When you Buy/Sell from your own Placement, It will NOT match and the placement will become a new Active Order in “Your Current Active Order”. Note: Please cancel order to get refund.

 

38. After I Buy/Sell, when should I receive my money?

BDCCXC transactions are immediately processed. Cryptocurrency transaction may take longer, depending on the size of your transaction and blockchain capacity.

39. What are the fees for deposit and withdrawal?

Deposits for all currencies are Free and Withdrawal for BDCC, ETH & BTC is 0.25% and USD is 5%.

 

40. What are the fees for Trading?

Buy/Sell for all currencies and each transaction fee is 0.25%.

 

41. What are network fees?

Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency. It is critical to make sure that the amount you want to exchange on BDCCXC is enough to cover the exchange fees for both the process of sending your original currency and receiving the new currency you want to buy. If the sent amount is too low to cover the fees of the network, the transaction will not go through and your funds will be lost. Network fee for each transaction for BDCC is 0.001 BDCC.

 

43. What is DT transfer to DTC "Round Figure"?

Systems are set for Data Ticket (DT) to be transfer to Data Ticket Coin (DTC) in https://bdccxc.com to be "Round Figure" (NO decimal point) and the balance decimal point figure will remain in Dataship DT.

Example:

User A > 0.45 DT will remain in Dataship DT.

User B > 100.25 DT, 100 DT transfer to DTC and 0.25 DT remain in Dataship DT.

 

44. Can I transfer funds from my BDCCXC account to another BDCCXC account?

No, this service is currently not provided 

 

45. My deposit transaction does not get confirmations on blockchain?

Sometimes cryptocurrency transactions got stuck with no or low confirmations. There can be many reasons for that: low transaction fee, miner presence, blockchain issues like forks or checkpoint. Another reason is sometimes wallets got stuck, and it can happen on our end. In this case, please, make sure you can see enough confirmations on block explorer. 

 

46. Can BDCC be mine and mined BDCC can it be traded at BDCCXC.com?

Yes, Blockchain is open source and BDCC can be mine, but bdccxc.com platform is Design for Dataship Packages Release BDCC ONLY so Open Source Mine BDCC cannot be traded in this platform. However, BDCC are planning for a listing at an International Trading Platform and currently in progressive development stages and this will match with BDCC Series B ICO listing to be initiated. With this development, the company aims to open the international trading platform not only for Dataship Release BDCC but also open source mine BDCC.

Note: BDCCXC.com is exclusive Only for Dataship Release BDCC, BDCC from other sources like mining can not be traded in this Platform and any irregularity in deposit to bdccxc.com from other sources will result in confiscation of the BDCC after verification.

 

47. What if I transfer coins to a wrong cryptocurrency wallet (e.g. BTC to ETH wallet)?

The coins will not show up on the wrong currency wallet and keeping in mind that cryptocurrency transactions are irreversible; the payment will be lost forever. Please carefully check all payment details before initiating a transfer.

 

48. Can I cancel my cryptocurrency transaction?

Unfortunately, a cryptocurrency transaction cannot be cancelled once it is initiated. We are sorry if you in a situation when you need to cancel your transaction, but there is really nothing we can do at this point.

 

49. Can I get advice on investment?

To avoid doubt, we do not provide any investment advice in connection with the Services contemplated by these Terms of Service. We may provide information on the price, range, volatility of currency and events that affect the price of currency, but this is not considered as investment advice and should not be construed as such.

 

50. Who are Makers and Takers?

Makers are those who are willing to buy or sell at a certain price. They publish their willingness. Takers are those who actively want to buy or sell. They look for a suitable published proposed trade and accept it.

 

51. For More Details > Create a message with Subject at Contact Us Page.

 

Latest Update: Version 1.3 > 14^th Feb 2018